Work Experience & Key Achievements
Product Owner, Office Depot Corporate, 2018 - 2024
I led business process modernization and efficiency improvement initiatives through technological integration, automation, and system upgrades. My projects centered around driving organizational transformation via IT-driven innovations, with a focus on enhancing supply chain operations, optimizing order management systems, improving financial processes, and elevating customer service capabilities. These efforts resulted in streamlined operations and significant performance improvements across key business functions.
Process Design & Improvement, Charter Schools USA, 2011 - 2018
I delivered transformative impact at by spearheading the development of a proprietary K-12 SaaS application and leading data-driven strategies, resulting in significant improvements in student outcomes, operational efficiency, and strategic decision-making, including a letter-grade increase in 78% of schools within two years.
Digital Marketing Manager, Internet Advertising Group, 2007 - 2011
In this role, I implemented digital marketing initiatives that optimized lead generation, enhanced online advertising campaigns, and improved customer acquisition efforts. I built and led a team of 16 direct reports from the ground up, driving workforce planning, talent recruitment, and mentorship to achieve key departmental goals. I also led the design and implementation of a data entry platform to streamline the processing of leads for prospective online college students, supporting the company's digital marketing strategy.